It is my pleasure to write this.
I had been researching and saving for a new ride for four, yes four years. I knew every website, product, price, etc., at least I thought I did. After watching products develop and new bikes emerge I settled on BMC as a brand to choose, only issue was that no one in my area sold the brand. Ben was the closest to me, I live in rural central Massachusetts and driving to Maryland to test ride bikes was just not reasonable for a guy like me with a family. I emailed Ben and immediately I was astounded by his knowledge of BMC and his passion for bikes and bike building was detectable even through email. His price for the entire package was at least $800 less than every other online source, and his build quality was way above the rest. I had so many questions through the whole process, which was about 2 months, and he answered all of them with patience and knowledge, this was even before I gave him a dime. Once we arrived at the best build for me and my budget Ben got right to it. He sent me photos at each stage of the build, even when the frame came in I got a picture. When the components came in, I got a photo of the parts, in boxes all in a row for my inspection. Ben is amazing! I felt so completely comfortable the entire time, there were times when I asked myself if this was all too goo to be true, but it was true. Ben is the real deal and got my new bike in three tightly packed boxes two days after they were shipped, not a scratch. Even when I called him on the phone to let him know that the bike came, he left me feeling like our relationship was not over stating, "the blue lube is for when we have to repack the bearings." Not me, we.
The fourth best day of my life, my wedding and the birth of my two children taking the 1-3 spot. If you are looking for a high quality ride, and an extremely high quality, knowledgeable builder, who will work with you all the way through the entire process, look no farther than Ben.
Thank you Ben for everything!